According to The Sun, A frustrated customer, identified as Douglas, recently took to social media to vent his frustrations with Lowe’s after being charged twice for his order. In a post on X (formerly Twitter), he recounted his experience: “Ordered some interior doors for my house. They charged my card twice by mistake. Transferred my order to the Boise location and delayed delivery by 2 weeks. Unacceptable.”
Lowe’s customer service responded promptly in the comments, expressing regret over his experience and asking him to provide more details via direct message. However, Douglas simply replied “no,” leaving it unclear whether the issue was resolved.
Ongoing Order Complaints
This incident follows a series of complaints from customers about Lowe’s ordering system. One disgruntled shopper expressed outrage after purchasing garage doors that never arrived. He stated, “Purchased @wayne_dalton garage doors from @Lowes well over a month ago. Order shows doors were shipped via FedEx, but tracking number is invalid.” After making multiple calls for assistance, he reported that his attempts went unanswered.
Another customer joined the chorus of complaints, targeting Lowe’s online ordering process. He stated, “You have the worst online ordering. I have ordered twice from you, once last year for an AC filter and after many delays and emails saying it was on its way, you canceled my order.”
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In response to these grievances, Lowe’s representatives repeatedly urged customers to provide their order details via direct message for assistance.
Checkout Concerns
Adding to the retailer’s challenges, another Lowe’s customer, known as Kevin, expressed his dissatisfaction with the company’s self-checkout policy. He nearly abandoned a $457.50 item in-store due to frustration with the self-checkout machines. He stated, “It is not my responsibility,” indicating he would rather shop elsewhere to avoid the inconvenience.
While Lowe’s has not officially implemented a self-checkout-only model, shoppers have noted the presence of these machines in stores. Many have expressed concern over malfunctioning technology that lengthens their shopping experience.
Wider Industry Issues
Lowe’s is not alone in facing backlash over self-checkout systems, as many retailers are grappling with similar frustrations from customers. The U.S. Sun has previously reported on shopper dissatisfaction with self-checkout technology, highlighting the challenges it poses during busy shopping periods.
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