Walmart is facing backlash from angry shoppers who are threatening to boycott the retail giant over its refusal to offer Apple Pay. Customers have taken to social media to voice their frustrations, with many labeling the lack of quick pay services as “unhinged.”
One user on X (formerly Twitter) expressed their discontent by stating, “This is why I don’t shop at Walmart,” and described the situation as “ghetto and unhinged.” Another user voiced frustration by asking, “How y’all don’t take Apple Pay?”
The anger didn’t stop there. Another shopper threatened to switch to a competitor, saying, “Can Walmart support Apple Pay? Like I’m gonna just start going to competitors.”
Walmart’s Payment Policy and Alternatives
Walmart does not accept Apple Pay for in-store, online, or self-checkout purchases. Instead, the retailer has developed its own digital payment platform, Walmart Pay, which requires users to download the Walmart app, select their payment method, and scan a QR code at checkout. Additionally, Walmart offers traditional payment options, including credit and debit cards, cash, and gift cards.
Despite the various options, many customers are dissatisfied with the lack of Apple Pay support. Walmart remains one of the few major retailers to forgo the popular payment method, fueling the outrage among some of its loyal shoppers.
Ongoing Customer Complaints
The refusal to accept Apple Pay isn’t the only issue causing frustration among Walmart customers. The U.S. Sun has previously reported on a growing number of complaints related to Walmart’s checkout processes, particularly regarding self-checkout systems.
In one case, a shopper recounted a troubling experience with a Walmart employee. The customer described how, during checkout, an employee began removing items from their cart and cutting the packaging of groceries with a utility knife. The situation escalated when the employee allegedly threw a bottle of Gatorade on the floor, causing the shopper to leave $200 worth of food behind.
Abandoned Carts and Checkout Issues
Similar incidents have occurred at other retailers. At Sam’s Club, a shopper abandoned their cart filled with $270 worth of items after being blocked from checkout, despite being a member. In another instance, a Kroger customer left $200 worth of groceries due to frustrations over a checkout change.
The growing trend of abandoned carts and checkout dissatisfaction highlights the importance of customer service and the role payment methods play in enhancing the shopping experience. As the debate over Walmart’s refusal to accept Apple Pay continues, shoppers are voicing their concerns, and some are ready to take their business elsewhere.
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