BAD BLOOD: Taylor Swift Fan Loses $792 Tickets After Ticketmaster Login Error
According to The Sun, A dedicated Taylor Swift fan, Megan Leiss, found herself disenchanted after spending $800 on concert tickets, only to discover they had vanished from her account.
The Ticket Purchase
Leiss, a pharmacist from Cincinnati, Ohio, purchased four tickets to Swift’s highly anticipated Eras Tour on August 11, 2023, charging $792 to her credit card. As Swift prepares to kick off the final U.S. leg of her tour on October 18, excitement builds among fans. However, Leiss faced an unexpected hurdle when she attempted to check her tickets ahead of the concert on November 1.
Access Issues with Ticketmaster
When Leiss logged into her Ticketmaster app, she was unable to access her account. “In my case, I couldn’t even log in anymore,” she told The U.S. Sun. The app indicated that there was no account linked to her email, despite it being the same email used to receive her order confirmation and presale verification code.
Leiss then tried to retrieve her tickets from her email but encountered further issues. “I couldn’t download my mobile tickets from the original order confirmation email because when I clicked the link to download tickets, I was getting a page not found error message,” she explained.
Struggling to Reach Customer Service
Desperate for help, Leiss attempted to contact Ticketmaster’s customer service. “I tried calling customer service like three times and was on hold and never got in touch with anyone,” she recounted. After several unsuccessful attempts, she filled out an email form but was still unable to chat with a representative online due to her account access issues.
Eventually, when she managed to speak to Ticketmaster, an employee informed her that there was no record of her account. Leiss provided her order number, but the tickets were nowhere to be found, leading the issue to be escalated to the fraud team. Time was running out as the concert date approached.
Ticket Transfer and Resolution
After taking her complaint to X (formerly Twitter), a Ticketmaster employee revealed that a different email address was linked to her order number, indicating her tickets had been transferred to an unknown person. “My account was hacked,” Leiss told Ticketmaster in a panicked message. “That’s not an email I use, and I never transferred my tickets nor did I approve that. Please get my tickets back!!!”
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Leiss was not alone in her struggle, as other fans reported similar experiences of ticket takeovers, where tickets were transferred from their accounts without warning. After raising the issue online and leaving another voicemail, Leiss was finally able to recover her tickets just in time for the concert.
Ticketmaster’s Response
With the concert just weeks away, Leiss expressed relief that the situation was resolved, admitting she might not have checked her tickets until days before the event. Ticketmaster stated that their security measures typically allow them to restore nearly all mobile tickets.
“Overall, our digital ticketing innovations have greatly reduced fraud compared to the days of paper tickets and duplicated PDFs,” a spokesperson for Ticketmaster said. The company emphasized the importance of maintaining a digital history to investigate and restore tickets effectively.
Data Breach Concerns
Leiss’s experience comes after reports that over 500 million Ticketmaster customers’ details were allegedly stolen earlier this year. Although Ticketmaster maintained that the incident was not a hack and no passwords were exposed, customers were urged to monitor their accounts closely due to the theft of personal information.
To protect against fraud, Ticketmaster recommends setting strong, unique passwords, especially for personal email accounts, where many security issues originate. The company continues to invest in new security measures to safeguard fans and their tickets.
