According to The Sun ,Lowe’s has issued an apology after numerous frustrated customers took to social media to complain about poor customer service, citing issues like mishandled deliveries and unfulfilled orders.
Upset shoppers described their experiences as the “worst customer service,” with some even threatening to return purchases and cancel orders. One customer, building a new home, shared that their $14,000 refrigerator order was mishandled after the sales associate left, and they claimed that the district manager processed a return without their consent. Multiple attempts to reach Lowe’s were unsuccessful, with the customer stating, “People pick up but put me back in the queue. Messages not returned.” Lowe’s responded publicly, apologizing and urging the customer to send their order details in a direct message.
Another customer shared her frustration over a faucet ordered on September 30, which remained in the warehouse over a month later. She described the experience as “the worst customer service,” saying store representatives told her to “just keep waiting.” Lowe’s again issued an apology and requested her order details to address the delay.
Complaints extended to appliance deliveries as well. One user reported continuous issues with a washer and dryer delivery, expressing frustration over what they described as “horrendous customer service” and considering returning the items. Similarly, a shopper in Simpsonville, SC, expressed anger over not being able to cancel an out-of-stock order despite multiple requests, only to be offered a substitution instead. After Lowe’s apologized and requested their contact information, the shopper replied, “Lowe’s REFUSES to let me cancel the order. That’s BS.”
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In response to these complaints on social media platform X, Lowe’s has been actively apologizing and requesting private messages with order details to help resolve the issues. However, the public nature of these grievances has intensified criticism of the retailer.
This situation highlights a growing trend of customers using social media to voice concerns, particularly with large retailers. While Lowe’s has acknowledged the complaints and committed to resolving them, many customers remain frustrated with delays, communication gaps, and poor service experiences.
This recent controversy follows previous incidents, including one where a Lowe’s customer received a broken appliance and struggled to get support. Another shopper shared frustration over an expensive item they nearly abandoned in-store due to a Lowe’s checkout policy, preferring to shop elsewhere to avoid using the self-checkout machines.
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